Privacy Policy

At Meteron, we are committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect your personal data.

1. Information We Collect

We may collect and process the following information:

Name, address, phone number, and email address when you place an order
Account details when you register on our website
Information submitted through forms, surveys, or communications
Payment details when completing transactions
Website usage data through cookies and analytics tools

2. How We Use Your Information

We use your information to:

Process and deliver your orders
Verify payment details
Manage your account
Communicate with you regarding orders, updates, or support
Improve our website and services

3. Consent

How do we get your consent? When you provide us with personal information to complete a transaction, verify your payment method, place an order, arrange for delivery, or return a purchase, we understand that you consent to our collecting and using it for that specific purpose only. If we request your personal information for a secondary purpose, such as marketing, we will either ask you directly for your expressed consent or provide you with an opportunity to decline.

How do I withdraw my consent? If you change your mind after opting in, you may withdraw your consent at any time by:

Clicking the “unsubscribe” link in any marketing email
Contacting us directly at: hello@meteronlabs.com

4. Cookies

We use cookies to:

Improve user experience
Analyse website traffic
Personalise content

You can manage or disable cookies through your browser settings.

5. Disclosure of Information

We may disclose your personal information if:

We are required by law to do so
You violate our Terms & Conditions

6. Third-Party Services

We may use third-party providers to support our services, including:

Payment processors
Delivery providers
Analytics tools

These providers will only collect, use, and disclose your information to the extent necessary to perform their services. Once you leave our website or are redirected to a third-party website, you are no longer governed by this Privacy Policy.

7. Payment

If your purchase is completed through a payment gateway, your data may be stored through secure payment systems. Payment providers adhere to industry standards such as PCI-DSS to ensure your payment information is handled securely.

8. Data Security

We take reasonable precautions and follow industry best practices to ensure your personal information is not lost, misused, accessed, disclosed, altered, or destroyed.

9. Age of Consent

By using this website, you confirm that you are at least the age of majority in your region or have given consent for any minor dependents to use the site.

10. Your Rights

You have the right to:

Access your personal data
Request corrections
Request deletion
Withdraw consent at any time

11. Changes to This Policy

We reserve the right to modify this Privacy Policy at any time. Changes will take effect immediately upon posting on the website.

Company Details

Company Name: Meteron Labs
Email: hello@meteronlabs.com
Registered Address: Washington Barn, Northants OX17 2SG
Governing Law: United Kingdom

Returns Policy

At Meteron, we want you to be fully satisfied with your purchase. This policy outlines your rights and our process for returns and refunds.

1. Return Eligibility

You may return products within 14 days of receiving your order if:

The item is unused
It is in its original packaging
It is in a resalable condition

We reserve the right to refuse returns that do not meet these conditions.

2. How to Return

To initiate a return:

Ensure your item meets the return criteria
Clearly mark your package with your order number and “RETURN”
Send the item to the following return address: PHL Group, Dragon Works, Henfaes Lane, Welshpool, SY21 7BE

3. Return Shipping Costs

Customers are responsible for return shipping costs
If the item is faulty, damaged, or incorrect, Meteron will cover the return cost

4. Refunds

Refunds will be processed within 14 days of receiving the returned item
Refunds will be issued to the original payment method
Original shipping fees are non-refundable unless the return is due to an error on our side

5. Late or Missing Refunds

If you have not received your refund:

First check your bank account
Contact your payment provider
Processing times may vary depending on your bank

If the issue persists, please contact us at hello@meteronlabs.com.

6. Exchanges

We do not offer direct exchanges. If you would like a different item, please return your original purchase and place a new order.

7. Non-Returnable Items

The following items cannot be returned:

Gift cards
Opened or used hygiene/health products
Personalised or custom-made items
Products that have been mixed with other items

8. Damaged or Faulty Items

If your item arrives damaged or faulty:

Please contact us as soon as possible
Include photos and your order details
We will arrange a replacement or refund where applicable

9. Policy Updates

We reserve the right to update this policy at any time. Changes will take effect immediately upon being posted on our website.