Shipping Information

Bank Holiday Deliveries

Please note, our offices and warehouse are closed on Bank Holidays. If your order processes during this time, it will not be shipped until the next working day, when normal opening hours and shipping will commence. Please be aware that you may still experience some unavoidable delays to our usual expected delivery times.

Shipping Rates

Our standard delivery is free for all orders. Standard deliveries approximately arrive within 1-3 working days from despatch.

Subscription standard deliveries approximately arrive within 2-5 working days from despatch.

Free standard delivery for all UK orders. Our next day delivery charge for all UK orders is £9.99 Next working day delivery for orders placed by 2.30pm Monday to Friday

Order Processing Time

We do our very best to get your order to you as soon as we can. All UK orders for standard delivery will be shipped between 1-2 working days

Estimated Delivery Time

All delivery times are estimates only and we will provide these to you during the checkout process and are based on the selected shipping method and destination.

We are not responsible for delays caused by external factors such as customs clearance, weather conditions, or courier service disruptions. You can contact our team via email to hello@meteronlabs.com should you have any questions about your order.

Tracking Information

Once your order is shipped, you will receive an email with tracking information to monitor the status and location of your package. Please allow up to 24 hours for the tracking information to be updated after your order has been processed.

Shipping Changes or Cancellations

Once an order is placed, changes to the shipping address or cancellation requests may not be possible. Please review your order carefully before completing your order.

Lost or Damaged Packages

In the rare event that your package is lost or damaged during transit, please contact our customer service team by email to hello@meteronlabs.com

Contact Information

If you have any questions or concerns regarding our Returns Policy, please contact us by email to: hello@meteronlabs.com

Changes to the Return Policy

We reserve the right to update or modify this Returns Policy at any time without prior notice. Please review this page periodically for changes.